Welcome to our FAQ section! We’ve compiled answers to the most common questions about shopping with Chic Maze. If you don’t find what you’re looking for, please contact our customer service at [email protected].

About Chic Maze

Who is Chic Maze’s target customer?
Chic Maze caters to fashion-conscious individuals who value both style and affordability. Our customers include:
  • The Style Chameleon who loves refreshing their look with contemporary fashion
  • The Value Seeker who appreciates quality fashion at affordable prices
  • The Comfort Connoisseur building a versatile, seasonless wardrobe
What is Chic Maze’s store style?
Chic Maze offers thoughtfully curated collections with a chic, contemporary aesthetic. Our style balances:
  • Trend-forward pieces that keep you looking current
  • Wardrobe essentials with timeless appeal
  • Affordable luxury that doesn’t compromise on style
What are Chic Maze’s product characteristics?
Our products feature:
  • Contemporary designs across multiple categories (dresses, outerwear, knitwear, etc.)
  • Affordable price points without sacrificing style
  • Thoughtful curation for versatile mix-and-match potential
  • Global appeal with shipping to most worldwide locations

Product Questions

What product categories does Chic Maze offer?
Our collections include:
  • Accessories
  • All In Ones
  • Dresses
  • Footwear
  • Jeans & Trousers
  • Knitwear & Sweats
  • Outerwear
  • Shorts
  • Skirts
  • Suits & Tailoring
  • Swimwear
  • Tops
  • Underwear & Nightwear
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our size guide for the best fit. If you’re between sizes or unsure, you might consider sizing up for comfort.
Are your products true to the images on your website?
We make every effort to ensure our product images accurately represent the items. However, slight variations in color may occur due to monitor settings. If you have specific concerns about a product, feel free to contact us before purchasing.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your information for faster checkout, and receive updates on new arrivals.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password via email.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Payment Options

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard encryption to protect your payment information. All transactions are processed through secure payment gateways.
Why was my payment declined?
Payment declines can happen for various reasons:
  • Insufficient funds
  • Bank security measures
  • Incorrect card details
  • Billing address mismatch
We recommend contacting your bank if you’re unsure why your payment was declined, or try an alternative payment method.

Shipping & Delivery

Where does Chic Maze ship?
We ship worldwide, excluding some remote areas in Asia. During checkout, you’ll be able to see if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
Standard Shipping
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch
Cost: $12.95 flat rate
Ideal when you want your contemporary fashion essentials a little faster.
Free Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch
Cost: FREE on orders over $50
Perfect for building your seasonless wardrobe while maintaining unbeatable value.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your package is on its way!
Can I track my order?
Yes! You’ll receive tracking information via email once your order ships. You can track your package every step of the way with our premium carriers.
What if I’m not home when delivery is attempted?
The carrier will typically leave a notice with instructions for rescheduling delivery or picking up your package. Delivery procedures may vary slightly by carrier and location.
Are there any additional fees for international orders?
Customs or import duties are the responsibility of the customer. These fees vary by country and are not included in your order total. We recommend checking with your local customs office for more information.

Returns & Exchanges

What is your return policy?
We want you to love your Chic Maze purchases. If you’re not completely satisfied, you have 15 days from the delivery date to initiate a return.
How do I return an item?
Please contact our customer service at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and any necessary forms.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on underwear and swimwear unless the items are faulty. All other items in their original condition with tags attached can be returned within the 15-day window.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend placing a new order after initiating your return.

Contact & Support

How can I contact Chic Maze customer service?
Our customer service team is happy to help! You can reach us at: We typically respond to emails within 24-48 hours.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us immediately at [email protected] with your order number, photos of the issue, and we’ll resolve it promptly.

At Chic Maze, we’re committed to making every part of your shopping experience – from browsing our curated collections to unwrapping your delivery – as delightful as finding that perfect piece that makes you look and feel fabulous without breaking the bank.

Happy styling!
The Chic Maze Team