At Chic Maze, we want you to love every tailored suit, delicate dress, and premium knitwear piece as much as we do. If your purchase doesn’t fit perfectly or match your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition with tags attached. Please note:

  • Items must be unworn, unwashed, and free from any damage
  • Original packaging should be included where possible
  • For hygiene reasons, we cannot accept returns on underwear, swimwear, and hosiery unless faulty

Style Tip: Not sure about sizing? Our size guides for dresses, jeans, and outerwear are available on each product page to help you find the perfect fit before ordering.

How to Return an Item

  1. Initiate your return by emailing [email protected] with your order number and details about the item(s) you wish to return (see template below)
  2. Our customer service team will respond within 24 hours with return authorization and instructions
  3. Pack your items securely in the original packaging if possible
  4. Ship your return using a trackable service to:
    Chic Maze Returns
    2335 Karen Lane
    Louisville, US 40299
  5. Once received and inspected (typically within 3-5 business days), we’ll process your refund or exchange

Return Shipping Costs

Return shipping is the customer’s responsibility unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Timeline & Method

Refunds will be processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method:

  • Credit card refunds (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal refunds: Typically appear within 24 hours

Please note that shipping fees are non-refundable for changed-mind returns.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To request an exchange:

  1. Follow the standard return process above
  2. Clearly indicate you’d like an exchange and specify your preferred size/color
  3. If the replacement item is of higher value, you’ll need to pay the difference
  4. If it’s of lower value, we’ll refund the difference

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Chic Maze Customer Service, I would like to return the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., “Tailored Blazer in Navy”] – SKU/Product Code: [if available] – Reason for Return: [e.g., “Incorrect size”, “Changed mind”] – Preferred Resolution: [Refund/Exchange – if exchange, specify size/color] Please advise next steps for completing this return. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Faulty Items

If your dresses, footwear, or other items arrive damaged or faulty, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement or refund at no cost to you.

Fashion Note: Our quality control team inspects every suit, knitwear piece, and accessory before shipping. If something doesn’t meet our high standards, we want to make it right immediately.

Final Sale Items

Certain promotional items or clearance products may be marked as final sale and not eligible for return. These will be clearly indicated on the product page.

For any questions about our returns policy, don’t hesitate to contact our style advisors at [email protected].