At Chic Maze, we’re committed to making your shopping experience seamless from checkout to delivery. Our curated collection of tailored suits, elegant dresses, and premium knitwear deserves a delivery and returns policy that matches their quality.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

Style Note: For special occasions requiring your tailored suit or evening dress, we recommend choosing Standard Shipping and ordering well in advance.

Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Contact [email protected] to confirm delivery availability to your location.

Easy Returns & Exchanges

We want you to love every piece as much as we do. If your tailored blazer doesn’t fit perfectly or your knitwear isn’t quite right, our straightforward returns process has you covered.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached and in original packaging
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, and hosiery unless faulty
  • Final Sale Items: Clearly marked on product pages and not eligible for return

How to Return an Item

  1. Email [email protected] within 15 days of delivery with:
    • Your order number
    • Item details (name, SKU if available)
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Our style advisors will respond within 24 hours with return authorization
  3. Pack items securely (original packaging preferred)
  4. Ship to:
    Chic Maze Returns, 2335 Karen Lane, Louisville, US 40299

Fashion Tip: Unsure about sizing? Our detailed size guides for dresses, jeans, and outerwear are available on each product page to help you select the perfect fit.

Return Shipping

  • Customer responsibility unless item is faulty/incorrect
  • We recommend using a trackable shipping service
  • For faulty items, we’ll arrange free return shipping

Refunds & Exchanges

Refund Processing

  • Issued within 5-7 business days after we receive and approve your return
  • Original shipping fees non-refundable for changed-mind returns
  • Refund Methods:
    • Credit cards (Visa, MasterCard, JCB): 3-5 business days to appear
    • PayPal: Typically within 24 hours

Exchanges

We’re happy to exchange for a different size or color (subject to availability):

  1. Follow standard return process
  2. Clearly request exchange and specify preferred size/color
  3. Price differences will be refunded or charged accordingly

Damaged or Faulty Items

If your dress, footwear, or other items arrive damaged:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange free return and replacement/refund

Quality Assurance: Every suit, knitwear piece, and accessory undergoes thorough inspection before shipping. If something doesn’t meet our standards, we’ll make it right immediately.

Need Assistance?

Our style advisors are here to help with any questions about shipping or returns. Contact us at [email protected].

Happy shopping from the Chic Maze team!