Term and Conditions

1. Website Use

1.1 Eligibility

To shop with Chic Maze, you must be at least 18 years old or shopping with parental consent. Our website targets fashion-conscious adults who appreciate curated collections of tailored suits, elegant dresses, and premium knitwear.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain confidentiality of your login details
• Notify us immediately of any unauthorized account use

2. Products & Services

2.1 Product Descriptions

We take pride in offering:

• Tailored suits and sophisticated tailoring
• Elegant dresses for special occasions
• Premium knitwear and sweats
• Carefully curated accessories and footwear

While we strive for accuracy in product images and descriptions, slight variations may occur.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

2.3 Hygiene Products

For health and hygiene reasons, returns are not accepted for underwear, swimwear, and hosiery unless faulty.

3. Orders & Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• The contract is formed when we ship your items

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is collected at time of order. You confirm the payment method is yours or you have authorization to use it.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices but will honor the price at time of order.

4. Shipping Policy

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
• Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Contact [email protected] to confirm delivery to your location.

4.3 Delivery Responsibility

Once shipped, you become responsible for the goods. Any import taxes or duties are your responsibility.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided:

• Items are unworn, unwashed, with tags attached
• Original packaging is included
• Non-returnable items (underwear, swimwear, hosiery) are excluded unless faulty
• Final sale items (marked as such) cannot be returned

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details
2. Our style advisors will authorize your return within 24 hours
3. Ship items securely to: Chic Maze Returns, 2335 Karen Lane, Louisville, US 40299

Return shipping is your responsibility unless the item is faulty.

5.3 Refunds & Exchanges

Refunds:

• Processed within 5-7 business days after we receive and approve return
• Original shipping fees are non-refundable for changed-mind returns
• Credit card refunds appear in 3-5 business days; PayPal within 24 hours

Exchanges:

• Available for different sizes/colors (subject to availability)
• Follow standard return process and specify exchange preferences
• Price differences will be adjusted accordingly

6. Intellectual Property

All content on chicmaze.com, including:

• Product designs
• Photography
• Text content
• Branding elements

are property of Chic Maze and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Chic Maze is not liable for:

• Any injury or damage from product use
• Incorrect care of garments leading to damage

7.2 Website Operation

We strive for uninterrupted service but are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control

8. Privacy & Data Protection

Your privacy is important. Our Privacy Policy details how we collect, use, and protect your personal data in compliance with applicable laws.

9. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved in the courts of Louisville, Kentucky.

10. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 2335 Karen Lane, Louisville, US 40299

Thank you for choosing Chic Maze for your sophisticated fashion needs. We’re committed to providing exceptional service and premium quality garments that reflect your refined style.